OFFER AGREEMENT
Last Updated: 06/05/2026

1. General Provisions
This Public Offer Agreement ("Agreement") governs the provision of online chess coaching and educational services offered through the Move5 platform.
By paying for any training plan available on the website, the Customer confirms full acceptance of the terms of this Agreement.
The Service Provider reserves the right to modify this Agreement at any time without prior notice. The current version is always available on the website.

2. Service Provider
Service Name: Move5

Coach: FM Kirill Filippov Pavlovich

Contact Email: help.move5@yandex.ru

Website: https://move5.shop/

The Service Provider offers educational and coaching services related to chess improvement, training, game analysis, opening preparation, and personalized study plans.

3. Description of Services
Move5 provides personalized online chess coaching services.
Depending on the selected plan, services may include:

  • Training games (sparring sessions)
  • Analysis of played games
  • Personalized training plans
  • Opening preparation and recommendations
  • Homework assignments
  • Written educational materials
  • Individual coaching guidance

The exact scope of services is determined by the selected pricing plan displayed on the website at the time of purchase.

4. Order and Payment
The Customer places an order through the website and completes payment using the available payment methods.
Prices displayed on the website are shown in USD for convenience unless otherwise specified.
Currency conversion, if applicable, is performed automatically by the payment provider, payment system, or the Customer's bank.
The service is considered purchased upon successful payment confirmation.

5. Service Delivery
After successful payment, the Customer must provide valid contact information, including:

  • Name
  • Email address
  • Lichess platform username (if applicable)

The Service Provider will contact the Customer within 24 hours after payment confirmation.
Training materials, coaching recommendations, analyses, and other deliverables are provided digitally.
Response times during the training process may vary depending on workload, weekends, holidays, or unforeseen circumstances.
The Service Provider does not guarantee instant communication or 24/7 availability.

6. Customer Responsibilities
The Customer agrees to:

  • Provide accurate contact information;
  • Cooperate during the training process;
  • Respect communication rules and professional conduct;
  • Use the provided materials solely for personal educational purposes.

The Customer may not redistribute, publish, resell, or commercially exploit any materials provided through Move5 without written permission.

7. Intellectual Property
All educational materials, training plans, analyses, documents, recommendations, and other content created by Move5 remain the intellectual property of the Service Provider.
Unauthorized copying, distribution, resale, or publication is prohibited.

8. No Guaranteed Results
Chess improvement depends on numerous factors including:

  • Individual effort;
  • Training consistency;
  • Available study time;
  • Existing skill level;
  • Practical application.

Therefore, Move5 does not guarantee:

  • Specific rating increases;
  • Tournament results;
  • Achievement of any particular chess title;
  • Any other measurable outcome.

The Service Provider guarantees only the provision of the paid coaching services.

9. Refund Policy
The Customer may request a refund by contacting the Service Provider via the email address listed on the Website.

Full Refund may be granted in the following cases:

  • The Service Provider has not contacted the Customer within 24 hours after successful payment confirmation (provided that the Customer has supplied correct contact details).
  • The Service Provider has not yet started rendering services under the selected plan (no training sessions have been conducted, no personalized educational materials have been provided, and no analytical or coaching work has been performed).

Partial Refund: If the Service Provider has already begun executing the plan, but the services have not been fully rendered (for example, only some sparring sessions from the package were conducted or only a portion of the materials was provided), the Customer is entitled to a partial refund. The refund amount in this case is calculated proportionally to the volume of unrendered services.

Denial of Refund: A refund is not possible only if all the services stipulated by the Customer's selected pricing plan have been fully provided by the Service Provider.

The Service Provider reserves the right to review exceptional cases individually at its sole discretion.
Approved refunds are processed within 14 business days using the original payment method (whenever possible). The refund amount is paid out minus the commissions of payment systems, banks, or acquiring services withheld during the initial payment processing or when issuing the refund.

10. Limitation of Liability
The Service Provider shall not be liable for:

  • Technical failures of third-party platforms;
  • Internet connection issues;
  • Customer inactivity;
  • Delays caused by incorrect contact information;
  • Indirect or consequential damages.

11. Termination
The Service Provider reserves the right to refuse service or terminate cooperation in cases of:

  • Abusive behavior;
  • Harassment;
  • Fraudulent activity;
  • Violation of this Agreement.

In such cases, refunds may be denied depending on the circumstances.

12. Governing Principles
This Agreement shall be interpreted according to the principles of good faith, fairness, and mutual cooperation between the parties.
Any disputes should first be resolved through direct communication via email.

13. Contact Information

Email: help.move5@yandex.ru

Website: https://move5.shop/

Support Response Time: within 24 hours

14. Service Provider Details

Service Provider: Kirill Pavlovich Filippov (Self-employed)

Currency: RUB

Bank: PJSC "VTB"

Account Number: 40817810490229121438

BIC: 044030707

Correspondent Account: 3010181024030000070

TIN: 781143060553
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